Privacy Policy

Your privacy is important to us. Learn how we handle your data.

Last Updated: February 04, 2026


1. Information We Collect

To provide you with a seamless travel experience, we may collect the following types of information:

  • Personal Identification: Name, passport number (for hotel bookings or permit requirements), and date of birth.
  • Contact Information: Email address, phone number, and physical address.
  • Travel Details: Flight details, dietary requirements, medical conditions (for safety during tours), and travel preferences.
  • Payment Information: We use secure third-party processors. We do not store your full credit card details on our servers.

2. How We Use Your Information

We use your data to:

  • Process and confirm your tour bookings.
  • Communicate with you regarding your itinerary or any changes.
  • Arrange logistics like transport, hotel stays, and entrance tickets.
  • Improve our website and customer service.
  • Comply with Sri Lankan legal and regulatory requirements.

3. Data Sharing and Disclosure

We do not sell your data. We only share your information with trusted third parties necessary to complete your travel arrangements, such as:

  • Hotels and Resorts: To secure your accommodation.
  • Transport Providers: To arrange your transfers across Sri Lanka.
  • Government Authorities: Only when required for permits (e.g., National Park entries) or by law.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. However, please note that no method of transmission over the internet is 100% secure.


5. Your Rights

Under the Sri Lankan Personal Data Protection Act and international standards, you have the right to:

  • Request access to the personal data we hold about you.
  • Request the correction of inaccurate information.
  • Request the deletion of your data (subject to legal or contractual obligations).
  • Withdraw consent for marketing communications at any time.

6. Cookies

Our website uses "cookies" to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect the functionality of some parts of our site.


7. Changes to This Policy

Ayale Travel reserves the right to update this policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.